Dynamics 365 Field Service

Elevate operational efficiency—optimize service delivery with AI-powered insights.

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Solution Benefits

Smarter Business Strategy

Make sense of your business data and drive confident decision-making, without having to rely on specialized skills.

Enterprise Scale Analytics

Reduce costs, complexities, and security risks with an analytics platform that can scale up from teams to the entire organization

Visualize Your Data

Tell your organization’s data story using hundreds of data connectors and visual options.

Smarter Strategy

Unlock data-backed business at all levels with live dashboards that enable a single source of truth.

Overview

Adept Dynamics empowers organizations to revolutionize their field operations with Dynamics 365 Field Service. Built for efficiency and scalability, Dynamics 365 Field Service combines AI-driven insights with real-time data, enabling businesses to deliver proactive, predictive service that keeps customers engaged and satisfied.

With intelligent scheduling, streamlined dispatch, and advanced resource management, our clients optimize every aspect of field operations—reducing downtime, controlling costs, and maximizing productivity. Our team of Dynamics 365 experts ensures that organizations unlock the full potential of their field teams, seamlessly connecting technicians, tools, and tasks to create a seamless service experience.

Join forces with Adept Dynamics to transform your service delivery model. Reach out to our team to see how Dynamics 365 Field Service can become the catalyst for growth, efficiency, and customer loyalty in your organization.

What is Dynamics 365 Field Service?

Dynamics 365 Field Service empowers organizations to deliver proactive and seamless on-site service. By leveraging intelligent scheduling, real-time tracking, and predictive maintenance, this solution transforms field operations into a competitive advantage. With AI-driven insights and data visualization tools, Dynamics 365 Field Service enables businesses to optimize resources, reduce costs, and enhance customer satisfaction.

In today’s data-driven world, organizations must harness innovative tools to streamline field service management and unlock new efficiencies that drive customer loyalty and operational success.

What is Dynamics 365 Field Service?

Dynamics 365 Field Service empowers organizations to deliver proactive and seamless on-site service. By leveraging intelligent scheduling, real-time tracking, and predictive maintenance, this solution transforms field operations into a competitive advantage. With AI-driven insights and data visualization tools, Dynamics 365 Field Service enables businesses to optimize resources, reduce costs, and enhance customer satisfaction.

In today’s data-driven world, organizations must harness innovative tools to streamline field service management and unlock new efficiencies that drive customer loyalty and operational success.

Our Business Intelligence Capabilities

Governance Strategy

When we begin working with a new client on a business intelligence initiative, we always recommend that we start by working together to define their governance strategy. By setting a data governance framework from project onset, follow-on determinations, like company data policy and usage processes, come naturally.

Data Governance Frameworks

We begin by evaluating and taking stock of a client’s current CRM system (if one exists) to better understand how its teams are using and sharing data in their daily workflows. We evaluate current-state technology using our thorough assessment model that accounts for all relevant factors (integrations, data-usage practices across departments, authenticated users, etc.).

Business Intelligence Advocates

Building an effective business intelligence program that’s both self-sufficient and manageable often requires trust and buy-in from multiple levels of an organization. Similar to our proven CRM stakeholder incorporation mode, we recommend incorporating experienced and trusted team members into the business intelligence design and implementation process.

Employee internal stakeholders that will ultimately rely on the Power BI solution once implemented, provides invaluable solution benefits. By properly defining the necessary reporting requirements and other data standards that the technology will need to account for, we can ensure that the solution is properly configured to the end-state users’ need and specifications.

Adept Dynamics works directly alongside our clients to select, brief, and extract insights from internal stakeholders. Our team has deep experience interfacing with employee stakeholders throughout an entire project lifecycle. Once the business intelligence project has been completed, project stakeholders continue to serve as solution experts and advocates. Stakeholders are empowered to provide Power BI guidance and general support to their teammates - further reinforcing a data-driven culture within the organization.

Data Acquisition

Business intelligence tools like Power BI are only as effective as the data that’s used.

Recent business intelligence industry research indicates that as many as 80% of business intelligence projects rely on incomplete data or data sets that lack coherent structural consistency. Because of these kinds of complex data acquisition and data preparation challenges, many business intelligence initiatives never reach their full potential.

Adept Dynamics’ team of Power BI experts are skilled at working with our clients to assess available data and determine which sets and inputs are most relevant for the intended users to meet their data usage objectives.

Once the right data sources have been identified and organized, we then implement innovative data management processes that organize and integrate the information directly into Power BI.

We’re proficient at using Microsoft Power Query for the data acquisition process. Power Query is Microsoft’s data transformation and data preparation engine. Power Query touts a cutting-edge graphical interface that visualizes raw data and migrates it into Power BI. Through Power Query, our team efficiently extracts, transforms, and loads (ETL) data while also ensuring that it’s fully optimized for Power BI.

Data Reporting

After implementing and optimizing Power BI for a client, our business intelligence support often continues indefinitely. One of the primary advantages of Power BI is its mailability and the ability to build on its efficiency gains.

We work with our clients to conceive and establish well-defined Power BI reporting processes that generate accurate, standardized reports.

Our business intelligence experts design custom reporting processes for our clients that deliver the following benefits:

  • Creation of reports that utilize the most important and relevant data to the organization’s business needs and its team member requirements.
  • The confidence that your intended Power BI users will gain pertinent strategic insights in an expedient and actionable manner.
  • Ongoing reconciliation and testing of all reporting data.

Governance Strategy

When we begin working with a new client on a business intelligence initiative, we always recommend that we start by working together to define their governance strategy. By setting a data governance framework from project onset, follow-on determinations, like company data policy and usage processes, come naturally.

Data Governance Frameworks

We begin by evaluating and taking stock of a client’s current CRM system (if one exists) to better understand how its teams are using and sharing data in their daily workflows. We evaluate current-state technology using our thorough assessment model that accounts for all relevant factors (integrations, data-usage practices across departments, authenticated users, etc.).

Business Intelligence Advocates

Building an effective business intelligence program that’s both self-sufficient and manageable often requires trust and buy-in from multiple levels of an organization. Similar to our proven CRM stakeholder incorporation mode, we recommend incorporating experienced and trusted team members into the business intelligence design and implementation process.

Employee internal stakeholders that will ultimately rely on the Power BI solution once implemented, provides invaluable solution benefits. By properly defining the necessary reporting requirements and other data standards that the technology will need to account for, we can ensure that the solution is properly configured to the end-state users’ need and specifications.

Adept Dynamics works directly alongside our clients to select, brief, and extract insights from internal stakeholders. Our team has deep experience interfacing with employee stakeholders throughout an entire project lifecycle. Once the business intelligence project has been completed, project stakeholders continue to serve as solution experts and advocates. Stakeholders are empowered to provide Power BI guidance and general support to their teammates - further reinforcing a data-driven culture within the organization.

Data Acquisition

Business intelligence tools like Power BI are only as effective as the data that’s used.

Recent business intelligence industry research indicates that as many as 80% of business intelligence projects rely on incomplete data or data sets that lack coherent structural consistency. Because of these kinds of complex data acquisition and data preparation challenges, many business intelligence initiatives never reach their full potential.

Adept Dynamics’ team of Power BI experts are skilled at working with our clients to assess available data and determine which sets and inputs are most relevant for the intended users to meet their data usage objectives.

Once the right data sources have been identified and organized, we then implement innovative data management processes that organize and integrate the information directly into Power BI.

We’re proficient at using Microsoft Power Query for the data acquisition process. Power Query is Microsoft’s data transformation and data preparation engine. Power Query touts a cutting-edge graphical interface that visualizes raw data and migrates it into Power BI. Through Power Query, our team efficiently extracts, transforms, and loads (ETL) data while also ensuring that it’s fully optimized for Power BI.

Data Reporting

After implementing and optimizing Power BI for a client, our business intelligence support often continues indefinitely. One of the primary advantages of Power BI is its mailability and the ability to build on its efficiency gains.

We work with our clients to conceive and establish well-defined Power BI reporting processes that generate accurate, standardized reports.

Our business intelligence experts design custom reporting processes for our clients that deliver the following benefits:

  • Creation of reports that utilize the most important and relevant data to the organization’s business needs and its team member requirements.
  • The confidence that your intended Power BI users will gain pertinent strategic insights in an expedient and actionable manner.
  • Ongoing reconciliation and testing of all reporting data.

Our Business IntelligenceProjects

See real world data visualization case studies from Adept Dynamics’ Business Intelligence experts.

Major Recreational Autosport Company

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about
Major Recreational Autosport Company

A major recreational vehicle manufacturer engaged Adept Dynamics’ Business Intelligence team for support in building out their performance tracking capabilities across regions and retailers.

A prominent creative agency with a global presence approached Adept Dynamics for support in building out their business intelligence capabilities.

A large apparel retail business that uses Shopify for their online store, was facing a challenge in using the existing set of business intelligence reports provided by Shopify to make informed inventory decisions.

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